This is a report on web thinking and blockages to successful web performance written recently while visiting the USA and Canada. “At the time of writing this I am in Canada, having crossed over from the US in the last two days. I am carrying a small Acer notebook computer, and enjoying the privilege this provides in terms of being able to plan my itinerary online, which includes searching for good hotel rates, getting buses and trains, booking online, and arranging rental cars. I have also been able to stay in touch with the office, finish some reports, and search … Continue reading Web Thinking is Always Customer Driven